We will make every effort to ensure that the right products reach you, and in good condition. If for any reason you experience a problem with your order please contact Pharmaco Medical + Emergency Customer Services on 1800 201 564 or email  within 14 days of receipt and we will do everything we can to resolve the problem.

For wrong or faulty products, please call Pharmaco Medical + Emergency Customer Services in the first instance on 1800 201 564. Once authorised, you will obtain a Return Goods Approval (RGA) number and form to complete, after which you will able to return the wrong or faulty product(s). When returning products you must include the completed RGA form, explaining why you are returning the products, and enclose the receipt together with your name and contact details.

We will not be able to action a return without the completed RGA form and number.

Regrettably, we cannot accept returns because you have changed your mind about your purchase.

If any products are wrong or faulty we will meet our obligations in accordance with your rights as a customer under the Australian Consumer Law.

We will replace wrong or faulty products (subject to availability) at no additional cost to you or refund the price paid by you (including shipping costs paid to us) which will be credited against your original method of payment subject to you returning the wrong or faulty products to us at your expense in original condition. Please note that any evidence of misuse or product tampering may prevent us from accepting return of the products.

We also can take no responsibility for returns lost in delivery. We will notify you when a replacement product has been sent.

Contact details

If you have any queries regarding shopping with us, please contact Customer Services on 1800 201 564 or email